Returns & Exchanges
We want you to be completely satisfied with your natural beauty products; therefore, we accept returns of unopened and unused items within 14 days of delivery. Please ensure all seals are intact to qualify for a full refund to your original payment method.
Initiate Your Request
Log into your account portal or contact our customer care team with your order number to request a Return Merchandise Authorization (RMA).
Pack Your Items
Securely place the unused products in their original packaging, ensuring they are well-protected to prevent damage during transit.
Affix the Label
Print the provided prepaid shipping label and attach it clearly to the outside of your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our laboratory team inspects the returned items, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing